Returns & Refunds

Last updated: October 28, 2026

Returns and cancellations

Return eligibility depends on where your order was delivered and the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Orders delivered to Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, and Åland Islands

Unless applicable law requires a different timeframe, you may request a return within 10 days after your item is delivered by providing your order number or proof of purchase.

You are responsible for arranging return shipping.

A 5% restocking fee will be deducted from your refund.

Some items are final sale and cannot be returned. (Special Offers & Secondhand Books Collections)

You can request cancellation or removal of preorder items from your order until the item is shipped.

Orders delivered to United Kingdom

Unless applicable law requires a different timeframe, you may request a return within 10 days after your item is delivered by providing your order number or proof of purchase. Some items cannot be returned.

You are responsible for arranging return shipping.

A 5% restocking fee will be deducted from your refund.

Some items are final sale and cannot be returned.

You can request cancellation or removal of items from your order until the item is shipped.

Orders delivered to all other locations

You may request a return within 10 days after your item is delivered. Some items cannot be returned.

You are responsible for arranging return shipping.

A 5% restocking fee will be deducted from your refund.

Some items are final sale and cannot be returned. (Special Offers & Secondhand Books Collections)

You can request cancellation or removal of items from your order until the item is shipped.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your return request by logging into your account.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

To start a cancellation request, contact us.

Important notes:

Should you wish to return or cancel an item that you no longer need or incorrectly ordered/supplied, we are happy to accommodate you, under the following terms and conditions:

1) The item should be returned in intact and re-sellable form, as it was when dispatched from Diavazo's premises, for a full refund of the item's price at the time of purchase to be refunded.

No stains, markings, cuts or creases or any other visible damage will be accepted for a full refund. Depending on the damage to the item, a part or no refund may be issued.

2) Upon agreement between the seller (Diavazo Greek Books Ltd) and the buyer (customer), refunds will be issued only for the cost of goods purchased and not for any incurring costs of postage and packing.

3) It is the responsibility of the customer claiming a refund to return the item to us intact and in the condition described in 1) and to cover any incurring postage expenses. The customer is free to choose whichever posting method they deem appropriate or seek advice from Diavazo Greek Books on the matter.

4) In the case of wrongly supplied items on behalf of Diavazo, i.e. you ordered X and Diavazo supplied Y, Diavazo shall take full responsibility of replacing the item with the correctly ordered item, subject to stock availability, and cover the return shipping costs.

8) Return labels and return drop-offs can be arranged by Diavazo upon request at the expense of the person requesting the return, unless otherwise stated or agreed according to eligibility criteria. In this case, you must label your parcel clearly and ensure that items to be returned are packed safely and securely.

9) Shipments are travelling with the responsibility of the customer. Should any order go missing, the customer must place the order again, if they need a replacement, which is subject to stock availability. If not, they can claim a refund by contacting us as described above.

In the event of a misquoted delivery address where delivery was rejected, Diavazo will not be issuing cash refunds and depending on the situation, the customer might be offered credit for future purchases up to the value of the items purchased. Postage and packing costs will not be refunded. For courier deliveries, in order to avoid misdirection of packages, PLEASE double-check the confirmation email with the tracking number sent by the courier and by Diavazo for any mistakes on the address label.

11) If your order has been lost in transit by our delivery partner and we're not notified by you within 60 days of dispatch, we will not issue a refund or send a replacement order.

For further queries on Returns and Refunds do not hesitate to contact us at +44 (0) 7517536016 by text, call or WhatsApp.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. Also, consult important information provided in this policy document regarding refunds, damage in transit and defective items.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Specifications:

- Refunds of items gone missing due to external factors that are not by evidence associated with the responsibility of Diavazo Greek Books, may be refunded fully or partially, depending on the value of the order, the verdict of the courier's claim and the refund will only cover the cost of the items sold, not any postage and packing costs already paid. This needs to be arranged by e-mail.

- For UK orders, in the case where you incur surcharges for items sent by Royal Mail, please contact us as you will be entitled to a refund of the surcharge paid.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Important information:

Should you require a cash refund that brings the sub-total of the order under the prescribed value threshold for free shipping, the amount for the shipping costs will be deducted from the total cash refund. Alternatively, you can request a credit refund to be used on your next purchase from Diavazo, with no expiry date or time limit on it.

• Cash refunds requested after 24 hours of ordering / pre-ordering will incur a small transaction fee of 2.5% of the total value of refunded items.

- Refunds of items gone missing due to external factors that are not by evidence associated with the responsibility of Diavazo Greek Books, may be refunded fully or partially, depending on the value of the order, the verdict of the courier's claim and the refund will only cover the cost of the items sold, not any postage and packing costs already paid. This needs to be arranged by e-mail.

- In the event where Diavazo Greek Books has taken all reasonable and predicted measures to prevent delivery issues (including mis-labelling, quality control of packages and items before dispatching or failing to indicate a purchase as a pre-order), as described in the relevant policies (Returns & Refunds, Refunds, Shipping & Delivery and Pre-Orders Terms and Conditions policies), then Diavazo Greek Books is not liable for any refunds relating to the delivery issues. This includes items being returned by the delivery carrier to Diavazo Greek Books due to no collection or rejection of the parcel. In this case, upon agreement with the customer, only the value of the products ordered can be refunded. Should the customer wish for the items to be returned this will incur a handling fee of 5%, of the total value of the items as well as the going rate of the carrier’s postage cost at the time of the return

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at [email protected]  .